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DIRECT NUMBER

214.988.5437

DIRECT MESSAGE

Info@PuzzlePieceKids.com

FAQ'S

Is a referral from a doctor needed to begin therapy?

Yes, a physician’s referral is needed to begin the evaluation and therapy process. Please call our clinical coordinators at 214.988.5437 and our staff will assist you in receiving a physician’s referral.

What are the ages of the patients you service?

We provide therapy services to patients ages 0-20 years old, in-home and in-office. Our “Express Yourself” division (located in Duncanville, Texas), is ideal for teens and young adults, offering its own “kid free” suite for a mature communication experience.

How long are class therapy sessions?

Our therapy sessions are between 30-60 minutes, depending on each patient’s needs.

Can I drop my child off and come back when therapy is over?

For the safety and comfort of the children, Parents/Caregivers must remain on the premises at all times in our waiting area or parking lot. Parents will be notified if child cries inconsolably or is upset for more than 10 minutes.

Which insurances do you accept?

We accept most Texas Medicaid plans, Blue Cross Blue Shield and Private Pay. At this time, we do not accept Tri-Care as a primary insurance.

What are my out of pocket cost?

Out of pocket cost are solely dependent upon your insurance plan. A detailed summary of benefits will be provided to you before you begin therapy so that there are no surprise bills from Puzzle Piece Kids. Payment is required at time of service.

What is your private pay rate?

Our private pay rate is $80 per session, which is the lowest in the industry. Please feel free to compare prices.

Will snacks be provided during therapy?

Food will be only be provided during our feeding therapy sessions only.

Do you still offer Occupational and Physical Therapy?

Yes, Occupational and Physical Therapy needs are met by Puzzle Piece Kids Home Health Agency for children 0-20 - there's no waiting list. 

My child is not yet fully potty trained. Does Puzzle Piece Kids potty train?

Puzzle Piece Kids staff members are not permitted to change your child’s diapers/ pull ups or provide potty training services. Parents/Caregivers will be called from the waiting area to change diapers/clothes, if necessary.

Are your therapists CPR certified?

All Puzzle Piece Kids therapists are American Heart Association certified in CPR (Adult, Child and Infant), First Aid and AED trained.

My child is sick. Can he still participate in therapy today?

In an effort to keep everyone well and not spread illness to our families, sick children are not permitted to participate in therapy in the home or our Skill Building Centers. If a child becomes sick while in the Puzzle Piece Kids Skill Building Center, the parent/caregiver will be notified immediately and the child must leave and return when better. A doctor's note may be required (depending on illness) before your child can participate in therapy.

What constitutes sickness?

Green/Yellow runny nose, coughing, fever, diarrhea, vomiting, unidentified rashes. If a child has allergies that imitate cold or flu symptoms, documentation may be requested indicating the nature of the allergy symptoms. If your child contracts a contagious illness (ie. flu, mumps, chicken pox, pink eye, strep throat), please notify Puzzle Piece Kids Skill Building Center’s front office so that we can watch for other cases in other children or therapists that your child may have come in contact with.

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